Click & Collect or Delivery
You can select to have your order delivered or you can collect it from your closest Förch Australia location that has stock of your item(s). If you select Click & Collect, you'll need to bring your driver’s licence or other government issued photo ID to the branch, and if you paid by credit card, the credit card used to make the purchase. The name on your driver’s licence must match the name on the card and the name on the order. The team member may take a copy of your driver’s licence, this is to help prevent credit card fraud and may be kept temporarily. After a short period, it will be destroyed.
Delivery Costs
All purchases where delivery has been selected will incur a flat rate shipping fee, depending on your location. Upon checkout, a shipping cost estimate will be calculated based on your location and postcode entered.
Delivery Locations
Förch Australia can deliver anywhere in Australia. Unfortunately, international delivery is not available. We are also unable to deliver to PO Boxes, Locked Bags, Private Bags, Private Lockers, Australia Post Parcel Collect Addresses or Parcel Lockers.
Large Items
If you are ordering a large item that requires a forklift or loading dock, please notify the Förch Australia team by leaving a note upon checkout.
Dangerous Goods
Dangerous goods are articles or substances which are capable of posing a hazard to health, safety, property or the environment. They need to be packed, marked, labelled, and documented properly, handled carefully and shipped by personnel who have received dangerous goods training to ensure they arrive safely at their destination.
All courier companies within Australia enforce a surcharge for Dangerous Goods; this is applied per shipment. Förch Australia does not cover the cost of shipping Dangerous Goods. If you purchase Dangerous Goods online via our website www.forch.com.au and select Delivery, a flat-fee surcharge of $40.00 will automatically be added to your total freight cost. In any instance the courier surcharge exceeds $40.00, a team member may contact you to arrange additional payment.
Estimated Delivery Times
If you selected Click & Collect, you will receive an email to inform you when your item(s) are ready for collection.
In terms of delivery, we aim to process and dispatch orders within 3 business days (dependant on stock availability). This means you can expect to receive your order within 3 - 7 days, dependant on your location. If an item is out of stock, a team member will contact you as soon as possible. In the unusual event of a delay to the dispatch of your order, you will be contacted at the earliest opportunity.
Please note that these delivery timeframes are estimates and are not guaranteed.