Do you offer or accept gift cards? No, Förch Australia does not sell or accept gift cards online or in-store.
Can I use my trade account for discounts on products bought online? No, to access your trade account and pricing, visit https://shop.forch.com.au/. If you have any questions, contact your designated Förch Australia Sales Representative.
Are your online prices the same as in stores? Our online pricing may have variations due to regional pricing, local promotions or trade account special pricing.
What are my rights under the Australian Consumer Law? Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
How do I return a product that may require assessment? We may need to assess your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or repair agent for assessment, such as: Sound, electrical and motor driven products Compressors Power tools; and Customer orders – non-store stock items
Are there any instances a refund, replacement or repair may not be offered? In some cases, a refund, replacement, or repair may not be offered if you: Substantially modify the product; Misuse the product contrary to user instructions or packaging labels; or Simply change your mind. Certain products are excluded under our Returns & Refund Policy unless they are faulty, these include: Custom made orders (e.g. VARO Storage Systems)
Where to return a product (online purchases) Please fill in the returns form here. Once we have been notified of your return, we will advise the best method of getting the item back to us for refund or replacement.Alternatively, if your item(s) need to be returned by courier please contact our Customer Service Team during business hours (Monday to Friday 9am – 5pm, (AWST) on 08 9303 9113.
Where to return a product (in-store purchases) Products purchased in-store must be returned to your closest Förch Australia store. Click here to find your closest store.
What information do I need to return a product? To complete a return in store we request that you: Show your receipt or proof of purchase Return the product in the same condition as it was purchased (including manuals, accessories and packaging) Provide us with any extra information we may need to process your return
How long does it take for a refund to be processed? Your refund will be processed once your product has been successfully returned and inspected by our team. Please allow 3 – 5 business days for your refund to then be processed back to your payment service provider (e.g. Afterpay, Credit Card, etc). Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon the provider.
Who do I contact to escalate a dispute? If you feel that your rights under Consumer Law or our Returns Policy have not been met, please forward your concerns in writing to: shop@forch.com.au
How do I return a bulky or fuel operated product? For safety reasons, please contact your local Förch Australia store before returning any bulky or fuel operated products.